Standard Lead Time Information
For all handmade to order items we are currently working to an estimated lead time of 6-8 weeks for all upholstery products. Please bear in mind that due to the handmade nature of our products these are only estimates and are not guaranteed.
For large items we offer our very own two-man delivery and installation service to ensure that your precious new furniture arrives safely and is installed correctly so you can get on with enjoying it!
- A specialist 2 person delivery team
- Flexible delivery scheduling to suit you
- A 2-3 hour delivery slot.*
- Track the progress of your delivery on the day
- A call one hour before they arrive, if requested.
- Installation of your furniture in the room of your choice.
- Removal of all packaging for recycling and no mess left behind.
- If you require a weekend or evening delivery we can do that too. Please let us know ahead of time and we can arrange it for you for a small surcharge.
*While we do everything in our power to stick rigidly to the quoted delivery slot sometimes events out of our control can affect the time frame, we will however keep in touch to ensure you’re always updated with our estimated time of arrival.
For smaller items, we typically deliver orders within 7 - 14 days subject to stock availability.
If items are out of stock, we will notify you and confirm expected delivery timescales. The standard delivery option takes place weekdays at any time between 8am and 6pm. If you need your item quickly, please let us know and we'll do our very best to meet your needs.
When your order is being prepared for dispatch, we'll email you. If delivery takes longer, we'll contact you to confirm an ETA.
When your furniture is delivered
As soon as your item(s) arrive, please check them thoroughly. It's rare, but items can get damaged in transit. Please let us know within 24 hours of receiving your item of any damage so that we can collect and replace the item(s) quickly for free.
We operate a 14 day returns policy. If, for any reason you wish to return your item(s), just let us know within 14 days of receiving your order and we'll start the return. You can return it yourself, or have us collect it for a fee that can be deducted from the final refund. You must keep the items' packaging until you know you'll be keeping them.
Courier Services - Some items may require minor assembly - we're sorry our courier-partner drivers cannot assist with this due to insurance purposes and time constraints. If you have any questions about the assembly requirements of your item, just get in touch before purchasing. We strongly suggest you check every part of items that require minor assembly before you construct them or dispose/recycle any packaging.
L+J Delivery & Installation Service - If you choose for our delivery and installation service our experienced delivery teams will assemble you item into the room of your choice and take away any packaging for recycling.
Prefer to collect your order? That's ok, you can either collect from Derbyshire warehouse (by prior appointment) weekdays between 10am and 4pm. Smaller items can be arranged to be collected from our Birmingham Showroom. Please bear in mind the location of the showroom is in The Mailbox shopping centre so any items would need to be carried some distance back to your vehicle.
We may need to undertake additional address verification checks prior to collection of orders paid for by debit or credit cards.
When items are collected, they will have been checked and assumed to have been collected in perfect condition. We cannot accept any responsibility if the item is found to be subsequently damaged following its arrival at the final destination if we didn’t deliver it.
Hassle-FREE 14 Days Returns
We're confident that you'll fall in love with your item as soon as it arrives. But if, for any reason you wish to return an item, you may do so within 14 days of receiving your item for a full refund (except for bespoke and made-to-order pieces).
To cancel or return your order, please .
Returned items must be in a resalable condition (for example not have been partly or fully assembled, or incurred any damage when hung on a wall) and you are responsible for their safe return including the cost of postage. We can collect for a pre-agreed fee (usually £15 - £49 depending on item size/weight/fragility) or you can arrange to return items yourself.
We will replace items that arrive faulty or damaged for free. If you decide you do not want a fault-free replacement item, the item will be considered an unwanted item and you will be liable for the return cost. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.
We will only accept returns if items have all of their original packaging as that is how we can ensure the item is adequately protected on its way back to us. If items are not returned in their complete original packaging, a 20% packaging fee may be charged - this represents the price reduction that a future buyer will expect for an item without its packaging. Further reductions to the refund may be made if the item shows signs of use or damage.
If you cancel an order that has already been shipped, or if we fail to deliver an order because you are not at home or there are access difficulties that we have not been made aware of in advance, we may deduct delivery costs from the refund owed.
Cancelling discounted orders
If a discount was provided when you placed your order, we'll have provided this based on you spending a certain amount with us. If any part of the discounted order is subsequently returned, this will lower your spend with us and therefore may make you ineligible for the discount. As such, we reserve the right to remove the whole discount provided on your full order from the refund you are due. Please contact us to discuss this if you wish to return part of a discounted order.